Terms and Conditions - The White Box & ITC Hotels E-Gift Card

How to redeem?

• Activate your ITC Hotels e-Gift Card before redeeming it.
• The E-Gift Card can be redeemed at any of the participating ITC Hotels, Welcomhotels, Fortune Hotels & WelcomHeritage Hotels.
• At the time of check-out/ settling the invoice, use your e-Gift to redeem it by sharing the 16 digit card number and the OTP received on the registered mobile number.
• A valid card in its original form must be presented at the time of availing a service.
• The experiences & services include:
  1. Stays (including Food and Beverage charges, internet and telephone services) when booked through direct channels (ITC Hotels website)
  2. Standalone Food and Beverage charges including alcoholic beverages
  3. Food & Beverage, Home Delivery & Takeaway Orders
  4. Spends at Fabelle boutiques at ITC Hotels
  5. Spa (only as a resident guest unless specified otherwise in T&C) & Salon charges
  6. Spends at select participating hotel /Delis
  7. Applicable taxes

Terms and Conditions

• The gift card must be presented at the time of availing a service, an OTP will be sent to customer’s registered mobile number.
• ITC Hotels Gift Card is issued by Qwikcilver Solutions Private Limited.
• To register and activate your ITC Hotels Gift Card, please send a SMS from your mobile phone as follows: ACT<space>CardNumber<space>CardPin<space>FirstName<space>LastName to 99639 00600. The sending of the said message to the designated mobile number and receipt of due acknowledgement thereto, shall constitute registration of the User.
• The activation of the card can take up to 3 working days
• Valid Gift Card in its original form (Email/SMS) has to be presented at the time of availing a service.
• Gift cards are valid at all participating hotels, in India.
• All Gift Cards issued shall have a validity period of 1 (one) year from the date of issuance of cards.
• This Gift Card is cash equivalent. The White Box, Qwikcilver, ITC Hotels or their affiliates are not responsible if this Gift Card is lost, stolen or used without permission.
• The card is valid for spends towards stays (room & incidental charges), food & beverages, home deliveries & takeaways, spa services (for resident guests only), Fabelle boutiques and applicable taxes at any of the participating hotels.
• The card is not valid for spends towards settling banquet charges, paid-outs like car transfers, spends at retail or any third party service establishment at participating hotels, or any expenses of personal nature for which a pay-out is raised such as buying medicines, repairs of personal items etc.
• The E-Gift Card cannot be used for deposit, advance purchase or to secure or confirm a reservation.
• The cards cannot be used to settle stays booked on/through Corporate rates, Group rates, Online Travel Agents (OTA’s), Any discounted or contracted room rates Travel Agents/Intermediaries and any commission agents
• The Gift Card shall not be applicable for redemption in conjunction with any other offer/promotion or benefit(s).
• Multiple transactions can be performed on gift card until the value of the card is exhausted.
• Should the purchase value exceed the card value, the differential amount of such purchase shall have to be paid at the point of sale either in cash or through an accepted credit or debit card, at the time of making such purchase.
• For any queries, balance check and date of expiry please visit https://www.woohoo.in/balenq and input the Card Number in the ‘Check Balance’ section.
• To check balance and expiry of your ITC Hotels Gift Card, please send a SMS from your registered mobile number as follows to receive the details via SMS. BAL<space>CardNumber to 9963900600
• Redemption of the card by its bearer shall be valid discharge of Qwikcilver & ITC's liabilities in respect of the card.